RIGHT OF WITHDRAWAL
Buyers who shop online can return their products within 7 business days after the delivery of the product they purchased. This right, without the need to give any reason and also the shipping fee belongs to the seller, is called the RIGHT OF WITHDRAWAL.
HOW IS THE RIGHT OF WITHDRAWAL USED?
The buyer must notify the seller that he/she will use the right of withdrawal within 7 days after the delivery of the product. If this notification is made, the seller will deliver the product fee to the buyer within 10 days at the latest. All fees paid during delivery belong to the seller. In order to use the right of withdrawal, the invoice or receipt of the product must definitely be present. Otherwise, the consumer cannot use the right of withdrawal.
IN WHICH CONDITIONS AND PRODUCTS IS THE RIGHT OF WITHDRAWAL NOT VALID?
The right of withdrawal cannot be used in products that the buyer has made special changes to before purchasing the product, in products that are not suitable for return due to their use and quality, in software programs with sound and image recordings opened by the buyer after receiving the product, in products that may deteriorate in a short time or whose expiration date has passed, and in products such as gold and jewelry whose prices may change according to the stock exchange.
RIGHT OF WITHDRAWAL IN INFORMATION PRODUCTS
In order to use the right of withdrawal in information products, the original box containing the product must not be damaged. In addition, if a mobile phone or computer is purchased, inserting a SIM card or establishing a wifi connection eliminates the right of withdrawal. Opening and repairing the product outside of the technical service are also among the reasons that eliminate the right of withdrawal.
THINGS TO KNOW ABOUT WITHDRAWAL
When the right of withdrawal is exercised, the seller pays the shipping fee. Using the purchased product, provided that it is not damaged, does not prevent the right of withdrawal. If the product is packaged in a way that it will be damaged when delivered by cargo, having a record kept on the cargo will be beneficial for your right of withdrawal.
THE PERIOD WHEN THE BUYER SHOULD RETURN THE PRODUCT
The buyer must use the right of withdrawal to return the product and inform the seller of this and then send the cargo information to the site where the product was purchased within 3 days. Otherwise, the right of withdrawal cannot be used.
PRODUCT RETURN CONDITIONS
The right of withdrawal, namely the product return condition, valid for every consumer is as above. However, companies can extend this period themselves. The return period, which is at least 7 days, may increase according to the periods provided to you by the companies. You can reach this period by looking at the distance sales contract on the sites of e-commerce companies.
For detailed information, please read our Distance Sales Contract: Distance Sales Contract
If you have a product return request, you can fill out the product return form and make a request.